Prevention and intervention are the most useful way to build up a group se
We should do something in advance.
First, identy the clear desired outcome of the group
Second, what could possibly go wrong
That means we could do prevention and intervention by these two thing.
Third, you have to plan for how you will interven if the prevention doesn’t work.
If you plan this in advance, you can avoid the situation in which specific moment that people act out,
Forth, before the group session, you need to discuess the preventions and interventions and get the agreement of these, furthermore, emphasize it at the kick-off.
You’ve just increased the likelihood of having a successful session.
Discuess deeply about prevnetion
When we ask what could possibly go wrong, usually there are two ways to think out, process and people issues. Be nagtive may help to find out potential issues.
There are some good preventions:
Ground rules / behavioral meeting agreements
Park issues…if they are relevant but off topic
Stay on topic
One conversation at a time, no lengthy side bars
While dialoguing difficult issues we will use “ally” tone of voice, words and body language
No one is as smart as all of us
Decision-making approach with fall back
Identify side issues that could sabotage the meeting
Will more resources be available to the team?
Will production schedules be extended to account for the unexpected delays?
Will project managers from the customer & contractor agree to create a joint ‘integrated’ organizational chart?
Conflict resolution agreements
A conflict agreement could include factors like: use facts – i.e. what you saw or heard, check out assumptions, use mature / ally tone, body language and avoid toxic words, control emotions while staying passionate, argue principle not position, if you cannot resolve pull in a 3rd party for support….and agree on a fallback person to make the final decision if you can’t agree.
The intervention escalator
Intervention is a incremental process.
You can begin at the privite way to close them and whisper them back to the issue, if it doesn’t work, you can wait the break and ask them talk the issue more time (likes 10 seconds), put some presure to them, finally if it doesn’t work, you can go them public and ask others what about their sidebar, others may say no, at this time, you put peer presure to them.
Original site:http://facilitate.com/blog/index.php/2009/02/real-world-facilitation-techniques/
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thomas
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